Right to good administration
1. Every person has the right to have his or her affairs handled impartially, fairly
and
within a reasonable time by the institutions, bodies, offices and agencies of the Union.
2. This right includes:
(a) the right of every person to be heard, before any individual measure which would
affect him or her adversely is taken;
(b) the right of every person to have access to his or her file, while respecting
the
legitimate interests of confidentiality and of professional and business secrecy;
(c) the obligation of the administration to give reasons for its decisions.
3. Every person has the right to have the Union make good any damage caused by its
institutions or by its servants in the performance of their duties, in accordance with the
general principles common to the laws of the Member States.
4. Every person may write to the institutions of the Union in one of the languages
of the
Constitution and must have an answer in the same language.